Effective Date:​ January 15, 2026

1. Purpose and Scope​

This Shipping Policy applies to all orders shipped by HIGH WIRE NETWORKS INC​ (operating via fluxion.buzz), including self-operated products, supplier items, returns, and exchanges. We are committed to delivering orders safely, efficiently, and cost-effectively while prioritizing an exceptional customer experience.

2. Carrier Selection​

2.1 All logistics partners must hold valid licenses and comply with international, federal, and state regulations.

2.2 Carriers are selected based on reliability, service quality, delivery coverage, and cost efficiency (e.g., FedEx, UPS, DHL, USPS).

3. Shipping Methods & Destinations​

• Domestic (U.S.): Standard shipping via FedEx, UPS, or USPS.

• Remote/Rural Areas: USPS Priority Mail or dedicated regional carriers.

• International: FedEx International, DHL, or local postal services.

• Special Items​ (high-value, fragile, hazardous, etc.): Shipped via insured, tracked, or climate-controlled services.

4. Shipping Timeframes​

• Orders placed before 3:00 PM ET​ on business days ship the same day (excludes pre-orders/custom items).

• Weekend/holiday orders ship within 24 hours of the next business day.

• Items with specific timelines (e.g., “Ships in 48 hours”) follow product-page details.

• Transit estimates: 3–7 business days (U.S.), 7–21 days (international; varies by destination).

5. Shipping Fees​

• Free Shipping: Orders over [Amount]​ within the contiguous U.S.

• Standard Fee: [Amount]​ for orders below [Amount].

• International/Rural Surcharges: Calculated at checkout based on destination.

• Duties/Taxes: International customers bear all import fees; these are not included in order totals.

6. Returns & Exchanges​

• Company Error​ (e.g., wrong/damaged item): We cover return shipping and replacement costs.

• Customer-Initiated Returns​ (within 7 days of delivery, unused + original packaging): Customer pays return shipping; replacement shipping is free.

• Refused/Undeliverable Shipments: Customer bears full shipping and restocking fees.

7. Risk of Loss & Ownership​

Ownership and risk transfer to the customer once the carrier accepts the shipment.

8. Prohibited Items​

We comply with all U.S. and international restrictions (e.g., hazardous materials, controlled substances). Customers assume responsibility for item legality in their region.

9. Force Majeure​

We are not liable for delays caused by unforeseen events (natural disasters, pandemics, wars, government actions, or extreme weather).

10. Policy Updates​

We reserve the right to modify this policy. Changes take effect immediately upon posting on fluxion.buzz.

Contact Us​

For shipping inquiries, contact:

📧 support@fluxion.buzz​

📞 +1 (925) 800-6587​

📍 980 N Federal Highway Suite 304, Boca Raton, FL 33432​

Last Updated: January 15, 2026

© HIGH WIRE NETWORKS INC. All rights reserved.