Last Updated:​ January 15, 2026

At Fluxion.buzz, operated by HIGH WIRE NETWORKS INC, we strive for your complete satisfaction. Please review our policy regarding returns and refunds.

1. Return Eligibility

You may request a return under the following conditions:

• The item is unused, in its original condition, and includes all original packaging and accessories.

• Your return request is submitted within 30 days​ of the delivery date.

• The product received is defective, damaged during shipping, or incorrect (we shipped the wrong item).

Please Note:​ Certain items are non-returnable​ for hygiene, safety, or licensing reasons. This typically includes, but is not limited to:

• Digital downloads, software licenses, or online subscriptions.

• Custom-made or personalized items.

• Products marked as “Final Sale,” “Clearance,” or sold at a significant discount.

2. Refund Process

• Inspection Required:​ Once we receive your returned item, our team will inspect it to verify it meets our return eligibility criteria.

• Approval & Processing:​ If your return is approved, your refund will be processed automatically to the original payment method​ used for the purchase.

• Timing:​ Please allow 3–7 business days​ for the refund to appear in your account after processing. The exact timing depends on your bank or card issuer’s policies.

3. Non-Refundable Situations

We are unable to offer refunds in the following cases:

• Items returned more than 30 days​ after delivery.

• Items that show signs of use, damage caused by the customer, or are not in their original condition/packaging.

• Items specifically marked as non-returnable​ (e.g., digital goods, custom items).

• Final Sale, Clearance, or significantly discounted items.

• Original shipping and handling fees (unless the return is due to our error, such as shipping a defective or incorrect item). Return shipping costs are generally the customer’s responsibility unless otherwise stated by our support team due to our error.

4. How to Initiate a Return or Refund Request

To start a return, please contact our Customer Support team:

• Email:​ support@fluxion.buzz

• Include in your request:

  • Your Order Number.

  • The Reason​ for the return.

  • Photos​ clearly showing the product’s condition, packaging, and any damage or defect (if applicable).

Our support team will review your request and, if eligible, provide you with detailed return instructions and the correct return address.

Contact Us:

Fluxion.buzz / HIGH WIRE NETWORKS INC

980 N FEDERAL HIGHWAY SUITE 304

BOCA RATON, FLORIDA 33432

Phone: +1 (925) 800-6587

Email: support@fluxion.buzz